Taylorview Medicare & Health Insurance Agency (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your personal data when you engage with our services, particularly as it relates to communications through SMS/MMS (text messaging) under the 10DLC system. Please read this policy carefully to understand our practices.

1. Information We Collect

We may collect the following types of personal information when you engage with us:

• Name
• Email Address
• Phone Number

Additionally, we may process other information incidental to performing insurance-based services, such as eligibility or policy information, but only when necessary and authorized as part of providing these services.

2. How We Use Your Information

Taylorview Medicare & Health Insurance Agency uses your information for purposes that include:

• Communicating with you regarding insurance products, services, and policy updates
• Providing you with personalized customer support and answering your questions
• Sending you service-related notifications, such as reminders and important updates, via SMS/MMS and email

We do not sell or share your information with third parties for marketing purposes.

3. Text Messaging (SMS/MMS) Terms and Compliance

When you provide us with your phone number and consent to receive messages, you agree to receive SMS/MMS communications from us. We may send you messages about services, policy updates, reminders, and other relevant information.

Opt-In and Consent

To receive text messages, you must opt in by providing consent. By opting in, you agree to receive periodic SMS/MMS messages from Taylorview Medicare & Health Insurance Agency.

Opt-Out Instructions

You may opt-out of receiving text messages at any time by replying “STOP” to any message. Once we receive your opt-out request, we will promptly remove you from our text messaging list.

Message Frequency and Data Rates

Message frequency may vary based on your engagement and service needs. Standard message and data rates may apply based on your carrier plan. Check with your mobile provider for details.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is entirely secure, we follow industry best practices to ensure the safe handling of your information.

5. Sharing of Information

We do not sell, lease, or share your personal information with unaffiliated third parties for their marketing purposes. Your information may only be shared as follows:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as those managing our messaging platforms. These providers are required to protect your data and use it solely for the intended purpose.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to requests from public or governmental authorities.

6. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to access, correct, or delete your information. You may also have the right to limit or withdraw your consent for certain types of data processing. To exercise these rights, please contact us using the details provided below.

7. Updates to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. When changes are made, we will post the revised policy on our website and update the effective date.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Taylorview Medicare & Health Insurance Agency

Email: dan@taylorviewinsurance.com

Phone: (208) 243-9066

Effective Date: 1 May 2024